Total Care IT Management

The Benefit of a Full IT Staff Without the Hassle

ITSG’s Total Care IT Management program provides your business with all the benefits of having an in-house IT team without having them on your payroll. Our fixed-price model keeps your costs down and incentivizes us to prevent problems from occurring in the first place rather than fixing them after the fact.

Other IT service companies make their money by waiting for something to go wrong and then charging high prices to fix it. Not only does this waste your money, but it also leaves your business with costly downtime and possible lost data while fixes are implemented.

When you sign up for our Total Care IT Management Program, you’ll receive the following services for one low, fixed, monthly fee.

  • A Complete Initial Site Survey with a 27-Point Network Audit
    One of our Senior Engineers will conduct an onsite audit focusing on potential problem areas such as network security, data backup, virus protection, spam filtering, system performance, and trends, as well as integrated systems design and layouts. If problems are spotted, they’ll be fixed on the spot.
  • 24/7 Network Monitoring
    We’ll watch over every aspect of your network to detect, report, and prevent problems before they turn into downtime, data loss, or expensive repair issues. We’ll monitor server traffic and load, system integrity and reliability, storage space and availability, back-up success and failures, and anti-virus protection and power supply, all to save you money by preventing disasters before they happen.
  • Monthly Site Visits and Network Tune-ups
    Every month a senior network engineer will conduct an onsite audit and tune-up of your network to manage security patches, anti-virus clients, peripherals, backup processes, routers, firewalls, switches, logs, and operating systems for maximum performance and reliability. They’ll also review all network documentation, make necessary changes, and perform preventive maintenance. As a result, you’ll experience faster performance, fewer glitches, and virtually zero downtime.
  • Daily IT Management
    As your virtual in-house IT department, we’ll be there for all the day-to-day stuff, too. We’ll help you add or delete users, help your employees with any IT problems, and generally manage your IT facilities to keep them running smoothly. And if there’s a problem that can’t be fixed from our offices, we’ll be there in less than an hour, guaranteed.
  • One Less Thing to Worry About
    You’ve got enough on your mind without having to think about your IT. We’ll take care of all of that so you don’t have to. To find out more, give us a call at 484.443.4000 or shoot us an email.

You’ll find that when it comes to IT, we’ve got your back.